Ola - Uber may face issues because of cancelling charges, CCPA will meet on Tuesday

Publish Date: 09 May, 2022 |

Consumer Affairs Secretary Rohit Kumar Singh said on Monday that the government has called a meeting of online cab service providers Ola and Uber on Tuesday. It will talk about the steps being taken by them to calculate the fare, surge price, cancel the trip and protect the customer data.

"We have sought information from the cab service providers regarding the penalty for cancellation of journey, surge price and calculation of fare," Singh said on the sidelines of an event organised by the ministry. "We have also asked why different fees are charged from different people for moving from one place to another," he said.

CCPA received complaints from customers

Last week, Central Consumer Protection Authority (CCPA) chief commissioner Nidhi Khare had said that several complaints have been received from customers about cab service companies like Ola and Uber, setting prices and cancelling bookings arbitrarily.

Referring to some complaints received from consumers, he had said that the cab drivers themselves refuse to carry the passenger and force the consumers to cancel the journey and bear the fine.Along with this, he said that these cab companies are charging their existing customers at an inflated rate while trying to woo the new customers by offering services at a lower cost.

Cancelling ride will be costly

A review will be done on the functioning of cab companies on Tuesday. According to media reports, in this meeting, information about fixing the fare and cancelling the ride will be taken. Anupam Mishra, commissioner of CCPA (central consumer protection authority), said that complaints from customers are received. It is told in these complaints that cab companies show different fares to different people for the same time and same destination. Along with this, booking cancellation and penalty will also be discussed.


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