In today's time, most people use ATM to withdraw cash. But you must have heard such news many times that while withdrawing cash, the money gets stuck in the ATM itself. In such a situation, many people get nervous and try to withdraw their money from the ATM machine again. In this situation you do not need to panic. If this happens to you too, then follow these steps.
According to the rules of RBI, whether the account holder withdraws money from his bank ATM or any other bank's ATM and the cash does not come out, but the money is deducted from the account, then in such a case, contact the nearest branch of your bank. If the bank is closed, then call the customer care of the bank and inform about it. Your complaint will be registered. The bank will get one week's time for this.
The transaction slip is important because it contains the ATM ID, location, time and response code from the bank, etc.
RBI has made a special guideline in view of such cases. According to this, in such cases the bank will have to return the money of the customers within 7 days.